Shipping Policy
SHIPPING POLICY
CuddleCart — Breathe. Relax. Cuddle.
PROCESSING TIME
• Orders processed within 24-48 hours
• Orders placed on Sunday processed
on Monday
• Festival season may take extra 1-2 days
🎉 PREPAID SPECIAL OFFER
* Pay online = ₹50 INSTANT DISCOUNT
* Pay online = FREE DELIVERY
* No extra charges at all!
* Save more when you pay prepaid!
PAYMENT METHODS (PREPAID)
✅ UPI (GPay, PhonePe, Paytm)
✅ Credit/Debit Card
✅ Net Banking
DELIVERY TIME
• Metro cities: 3-5 working days
• Other cities: 5-7 working days
• Remote areas: 7-10 working days
SHIPPING CHARGES
• Free shipping on orders above ₹1199 but only on prepaid
• Orders below ₹999: ₹49 shipping charge
• Express delivery available at extra cost
SHIPPING PARTNERS
We ship through trusted courier partners:
• Shiprocket
• Delhivery
• DTDC
• Blue Dart
ORDER TRACKING
• Tracking number sent via WhatsApp/Email
• Track your order on courier website
• Updates sent at every delivery stage
PACKAGING
• All products packed with bubble wrap
• Gift packaging available on request
• Safe and secure packaging guaranteed
DELIVERY ATTEMPTS
• 3 delivery attempts will be made
• After 3 attempts order returned to us
• Reshipping charges applicable
UNDELIVERED ORDERS
If order not delivered due to:
❌ Wrong address provided by customer
❌ Customer not available
❌ Phone not reachable
Reshipping charges will apply
DAMAGED IN TRANSIT
• Take unboxing video as proof
• Contact within 24 hours of delivery
• We will replace at no extra cost
CASH ON DELIVERY
• COD available on select pincodes
• COD charges: ₹200 extra
• Maximum COD order value: ₹1199
CONTACT US
📧 Email: cuddlecart99@gmail.com
📱 WhatsApp: +91 9213564547
📞 Phone: +91 9508674468
Timing: Monday to Saturday
10:00 AM to 6:00 PM
Thank you for shopping with CuddleCart! 💕